Refund policy
Effective date: 2025-09-12
Every item from Beacon & Bramble is crafted just for you, one piece at a time. It’s a process we pour our hearts into, and we want you to love your order. If something isn’t quite right, we’re here to help. Please review the return and refund guidelines below to get started.
Quick summary
- Returns & Exchanges: We don’t accept returns or exchanges for change of mind, size, or color preferences because each item is made to order just for you.
- Damaged or Incorrect Items: We’ll gladly replace or refund items with manufacturing errors, damage, or that are the wrong item. Please contact us within 7 days of delivery with photos, and no later than 30 days.
- Cancellations: We can only cancel an order before production begins, so please contact us as soon as possible.
- Process: If a return is approved, we’ll work with our print partner to find the best solution, which may be a reprint or refund. In most cases, you won’t need to physically return the item.
- Need help? Please visit our Contact Us page or email us directly at support@beaconbramble.com.
1) Returns and Exchanges
Each Beacon & Bramble item is produced on demand, just for you. Because of our made-to-order process, we do not accept returns or exchanges for:
- Ordering the wrong size or color
- Change of mind
- Minor variations in color or shade that are typical of garment-dyed apparel and differences in screen displays.
Please check the size & fit guide on each product page carefully before you purchase. For more details on what to expect with your order, please review our Shipping Policy.
2) Manufacturing Issues
We want you to love your order, so please inspect your items as soon as they arrive. If something arrives misprinted, damaged, or incorrect, please email us at support@beaconbramble.com within 7 days of delivery, and no later than 30 days.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the issue and the packing slip if available
- For information on how we handle your data, please see our Privacy Policy.
We’ll review your request with our print partner and work to find the best solution, which often includes a reprint or refund. In most cases, you won’t need to return the physical item. If a return is necessary, we will provide specific instructions. Items sent back without approval cannot be accepted.
3) Order Changes and Cancellations
We can make our best effort to cancel or modify your order before production begins. Once production starts, we can’t make changes. If a change isn’t possible and there is a manufacturing issue with your item, section 2 above still applies.
4) Packages Returned or Undeliverable
If your package is returned to us because of an incorrect or undeliverable address, we can reship it to a corrected address for an additional shipping fee. We can also review the order for a refund of the item(s) per this policy, but the original shipping fee is non-refundable.
5) Refunds
If a refund is approved after our review, we will notify you and issue the refund to your original payment method. Refunds are not issued to alternative accounts or payment services and are not sent by any method other than the one originally used for purchase.
Most refunds are processed within 7–10 business days. In some cases, an order or refund request may be placed under a security review to verify payment and protect against fraudulent activity. We use Shopify’s secure fraud-prevention tools as part of this process, and our team makes the final decision. If your order is under review, we will notify you and provide updates. A security review may extend the refund timeline up to 30–45 days.
Please allow up to 10 business days for your bank or credit card company to post the credit after it has been issued. If it has been more than 15 business days since your refund was approved and you still don’t see it, please contact us.
Additional Questions?
If you have any further questions or need help with an order, please reach out. You can contact our support team on our Contact Us page or email us directly at support@beaconbramble.com.