Shipping policy

Last Updated: August 24, 2025

Thank you for shopping with Beacon & Bramble! We're excited for you to receive your made-to-order piece. Here are the details about our shipping process.

1. Production & Shipping Times

Every item is crafted on demand just for you. This personalized process means we begin creating your order after you place it.

  • Production Time: Our average production time is 2–5 business days before your order ships, though this can occasionally take up to 7-10 business days during peak seasons.
  • Shipping Time: Once shipped, standard delivery to most U.S. addresses takes an additional 3–7 business days.

Please note: We currently only offer shipping within the United States.

2. Shipping Rates & Multiple Shipments

We offer straightforward shipping rates to make things easy for you.

  • Free Shipping: Enjoy free standard shipping on all U.S. orders over $75.
  • Flat Rate: For orders under $75, a flat-rate shipping fee will be applied at checkout.
  • Multiple Shipments: If your order includes different types of products, they may be shipped separately from different production partners. This allows us to get each item to you as quickly as possible. You will receive a separate tracking number for each package.

3. Tracking Your Order

When your order ships, we'll send you an email with your tracking number. You can use this number to monitor your package’s journey directly on the carrier’s website (e.g., USPS, UPS).

4. Undeliverable Packages

Please ensure your shipping address is entered correctly at checkout. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange for reshipment. Please note that an additional shipping fee will apply. For more information, please see our Refund Policy regarding undeliverable items.

5. Delays or Lost Packages

While most packages arrive on time, unforeseen delays can occasionally happen.

  • Delays: If your order experiences a delay or your tracking information hasn't updated, please contact us at support@beaconbramble.com.
  • Lost or Stolen Packages: If your tracking shows that your package was delivered but you have not received it, we recommend first checking with neighbors or your building's front desk. In most cases, a package marked as delivered will arrive within 24-48 hours. If you are still unable to locate your package, please contact the carrier directly to file a claim. If you need assistance, please visit our Contact Page.

6. Additional Policies

For information on how we handle your personal data during the ordering process, please see our Privacy Policy. For our full terms and conditions, please visit our Terms of Service.